Your data knows what's coming. Are you acting on it?

Digital Onboarding uses predictive, data-driven lifecycle engagement to help banks and credit unions turn account holders into active, profitable relationships.

Powering growth for 170+ banks and credit unions

415% increase​ in survey response rate
60% of indirect members adopt digital banking
12% increase in credit card cross-sell
10% reduction in first-year attrition
38% increase in eStatement adoption
450% increase in digital service adoption
4x more card switches
88% indirect members opt-in to SMS
2X increase in credit card cross-sell rate
64% reduction in attrition
263% over digital banking adoption target
25% increase in direct deposits

The problem

Up to 40% of new accounts go unprofitable within 90 days

Two emails, two calls, two mailers, the standard onboarding playbook, does not move the numbers anymore. Deposits never land. Debit cards never activate. The app gets downloaded and deleted. The accounts you worked hard to win go quiet, and the money you spent to win them goes with them.

The solution

Accelerate engagement and turn accounts into lasting revenue

Digital Onboarding connects your core, transaction, and engagement data, then orchestrates personalized campaigns across digital banking, email, SMS, and branch, so every account moves from opened or inactive to active, fast.

You’ll know exactly:

Who to target by account, behavior, and predicted intent
When to engage triggered by real signals, not calendar dates
How to convert with in-message actions, not just clicks
What's working triggered by real signals, not calendar dates

The lifecycle growth platform

built for banks and credit unions

From integration to impact in as little as six weeks.

Connect your data

Bring data together across core and audience integrations to drive engagement using account, transaction, credit, predictive, and intent.

Launch pre-built campaigns

Templates and audiences proven across 170+ FIs, ready to send.

Reach customers everywhere

Email, SMS, in-branch, and inside digital banking — one journey, every channel.

Measure real outcomes

Direct deposits started. eStatements enrolled. Cards added to wallet. Merchant switches completed. The actions that actually grow the P&L.

See how your FI can drive engagement and results in weeks

Real outcomes

Proven impact across 170+ financial institutions

263% Above the digital engagement goal
64% Reduction in first-year attrition
8x Growth in eStatements
415% increase in survey response rate
159 Member referrals in under 4 months
100% Increase in credit card cross-sell

"Digital Onboarding doesn't just help us communicate, it makes it easy for customers to take action. The platform gives us the tools to stem attrition and build fully engaged relationships, automatically."

Learn what drives customer engagement

Read the 2024 Javelin Report: Ongoing Onboarding as the antidote for disengaged, unprofitable customers.

What you’ll find inside:

  • Why fully engaged customers buy more and churn faster
  • What it's worth to move an inactive customer to fully engaged
  • Why ongoing onboarding is harder than it was five years ago

You've already paid to acquire the account. Now make it count.

Activate relationships. Deepen engagement. Amplify growth.

Award-winning platform purpose-built for financial institutions and trusted by 170+ banks and credit unions

Solutions

Drive account usage, cross-selling & efficiencies

Onboarding

Help account openers adopt services & use their new accounts

  • Switch direct deposits within seconds
  • Adopt eStatements without logging in
  • Update default payment methods
  • Retrieve account numbers
  • Enroll in digital banking and more

Cross-Selling

Expand deposit & loan-only relationships. Make them profitable.

Nurturing

Keep existing account holders engaged & loyal.

Servicing

Save time & paper with automation.

We make small teams feel huge

We’re here to help resource-starved teams do more. Think of us as part of your team, ready to lighten the load. Don't just take our word for it.

Build Sticky Relationships with Digital Onboarding

Platform

Deliver personalized guidance & change behavior

Engage account holders in & outside digital banking

Templates & self-service tools

Get ready-made campaign templates & digital tools. Make it easy for people to accept your offers, enroll in services, renew CDs, navigate a merger & more.

Insights & analytics

Get a clear view of the products & services your account holders use. Identify opportunities to expand relationships & see how the platform drives engagement.

Automated targeting

Let our automated targeting engine do the heavy lifting. With best-practice recommendations, you’ll reach the right people—no need to create & upload lists.

Easy setup & ongoing support

There’s no software to install & no big demands on your IT team. We’ll help you tailor our templates or create new campaigns from scratch.